Got Questions? We’ve Got Answers!


  • What is NetAuction.lk all about ? What is the concept?

    NetAuction.lk is the first and the leading portal for real time auctions. Visitors to the site can search and browse catalogues and place bids over the internet in real time. The website was launched in 2019 and continues to innovate and offer new features to the online portal. We are both the cheapest and the best solution for online auctioning.

  • Who can participate in Auction.lk online auctions?

    Any one can sign up and participate in NetAuction.lk auctions. Users from outside Sri Lanka/ abroad can also join NetAuction.lk.

  • How does Auction.lk auctions work?

    Users can become sellers by registering with us and registering a personal identification document in order to get the privilege of adding products to NetAuction.lk for real time Auction.

  • How can I start bidding on NetAuction.lk auctions?

    Users can start bidding on the products on the website as soon as they register with us.

  • How long does a NetAuction.lk auction last?

    Seller can decide on the auction expiration when they are adding products to the website. It can vary from 3, 5 and 10 days.

  • Does each auction have the same clock reset time?

    No, depending on the auction, there will be a reset time of 10 seconds to 3 minutes. If a customer bid before within 10 seconds to 3 minutes of auction expiration, the auction ending will be extended by one hour.

  • What type of products does NetAuction.lk put here for auctions?

    Smart phones, regular phones & mobile accessories, Laptops, Notebooks, Tablets, Desktops, iPods, Music system, LED/LCD Tvs, Fashion brands and personal accessories, Sports items, Home Appliances, Real Estate and everything else whatever latest trends in Sri Lanka and most wanted by youngsters and adults.

  • Can I open more than one account on NetAuction.lk?

    No. it is illegal to operate multiple accounts by single user. Our system monitor that by verifying your personal identification document.

  • Can the Sellers cancel the Auction at anytime?

    The sellers can cancel the auction before the auction ending time. Once the auction ends, the seller cannot cancel the auction.

  • I just won an auction, what to do now?

    Go to MY ACCOUNT Home page and you will find a link "PURCHASE HISTORY". You can contact the seller and get the product from the seller. If you are not satisfied with the product, you can rate the specific transaction of the supplier.

  • What is AutoBid feature ? How it works?

    Auto Bid is designed for those types of situations when you cannot be online, or when you would like to have bids placed automatically for you. Simply decide on the maximum amount you want to place and will get activated. Auto Bid automatically bids for you each time someone else places a higher bid. You can rely on our Auto Bid to bid as you set it. Thus, you can participate in an auction even if you are not online and you can't miss some of the hot auctions.

  • Are NetAuction.lk employees allowed to place bids?

    No, NetAuction.lk employees, Web developers, any person engaged directly or indirectly in NetAuction.lk business process are strictly forbidden to bid on the auctions.

  • What is prohibited while bidding at NetAuction.lk?

    Below activities are strictly prohibited and it will be treated as violation of our terms and conditions

    • Operating multiple user accounts by a single user
    • Participate in an auction in a group of few users together from a same household or a same place
    • Using any third party bidding software/tools/scripts to place automatic bids, or to operate your account using such methods
    • Accessing an user account from different workstations or devices and placing BIDS using different devices at a same time during an auction
  • My question is not listed here and I need further clarifications

    We are open minded, just contact us by filling up quick contact form on our Contact us page, we will get back to you soon with clarifications.